We Have Opened Our Restaurant, Pool and Hotel! We Missed You!

Mango’s is now open with a BRAND NEW MENU. We’re also delighted to let you know, we’re offering TAKE-OUT OPTIONS! Check out our delicious Dine-In and Take-Out Menus. The entrance for Mango’s Restaurant will be through our hotel doors, until our casino re-opens.

MANGO’S RESTAURANT HOURS

Monday – Sunday
Opens 8:00am | Closes 9:30pm

Mango’s dine-in closes daily for deep-cleaning between 10:30am – 11am & 2:30pm – 4pm. 

Take-Out Hours
11:00am – 9pm

Take-Out Phone Number: 204-766-3115

 


 

Our Casino Is Not Open – Stay Tuned for Updates

*Operational updates listed above and below are subject to change.

South Beach Casino & Resort has been relentlessly working to deliver exemplary health & safety standards for our guests and employees. We’re ready for you!



 

South Beach Is Working Hard To Welcome You Back Safely!

We’ve implemented advanced cleaning operations, and we engaged a professional cleaning company to completely sanitize/fog our entire property, prior to re-opening our doors to our guests. Our enhanced cleaning operations and procedures include the following areas, along with instructional signage placed throughout the entire premises:

  • Social Distancing Regulations
  • Sanitization Protocols
  • Complimentary Masks are available and optional. We have 30, 000 in-house. (1 per guest).

To view our sanitation certificate, click here.


To ensure the safety and enjoyment of our guests and employees:

  • Masks will be available/optional for each guest.
  • Table Games closed until further notice.
  • Any area where guests line up will be clearly marked for appropriate physical distancing.
  • Guests will be encouraged to use the multiple hand sanitizer stations we’ve set up throughout our facility.
  • Our Safety Ambassadors will be practicing enhanced new cleaning procedures, including rigorous disinfecting of all high-touch surfaces, such as machines, ATM’s, counters, tables, door handles, bathroom utilities, etc. The Safety Ambassadors will also be ensuring guests are following social distancing practices.
  • Our entire facility has highly visible signage demonstrating best practices to keep you and our employees safe and healthy.


 

Basic Practices for Our Employees

Social Distancing

  • Whenever possible, there should be 2 meters between you and someone else.
  • If you are in an area that is smaller than this, please consider going into the area one at a time.
  • If a task requires you to stand closer than 2 meters, move back to appropriate distance as soon as possible.
  • Tables, chairs, machines, etc. have been moved so that appropriate distancing can occur.

Hand Washing

  • Hands should be washed frequently throughout the day.
  • To wash your hands, use soap and hot water, washing for at least 20 seconds.
  • If you are not able to wash using soap and water, hand sanitizer should be used.
  • Once your hands are clean, refrain from touching non-sanitized surfaces.
  • Do not touch your face, mouth, and eyes unless you are certain your hands are clean.

Masks and PPE (personal protective equipment)

  • Masks will be provided by the Casino. Masks will be mandatory in select departments; Employees who are not behind plexiglass shields, must wear masks, until further notice.
  • For some tasks, where splashing could occur, protective eyewear will be provided.
  • Disposable gloves should be worn when the task requires it.
  • Disposable masks and other PPE should be carefully removed and disposed of in a sanitary way.

Temperature (TBD)

  • If you appear to be coughing, sneezing, or unwell, your temperature may be taken when entering the facility/in the facility.

Sneezing and Coughing

  • You should not cough or sneeze into your hands or into the air.
  • You should sneeze or cough into your sleeve or elbow, or into a tissue.
  • If you do sneeze or cough into your hand, you should wash your hands, or use hand sanitizer before touching any surface.


 

Basic Practices for Our Guests (TBD)

These practices ensure the safety and enjoyment of our guests, as well as the safety of you, the employee.

  • Any area where guests (TBD) or employees line up will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator (no more than four guests will be permitted per elevator if not in the same family), lobbies, casual dining, coat check/ocean club, gift shot, cage and valet lines.
  • Guests will be asked to follow Casino practices at each area of the Casino.
  • Guests will be encouraged to use the hand sanitizer.

 


 

Basic Cleaning Instructions

These practices ensure the safety and enjoyment of our guests, as well as the safety of you, the employee.

Basic Practices

  • Wear disposable gloves when cleaning and disinfecting surfaces. Gloves should be discarded after each cleaning.
  • If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
  • The Casino will provide disinfection cleaning products.
  • For soft surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for that type of material.

Sanitizing Practices

Employees are to sanitize the following areas at least once per hour:

  • Guest elevators
  • Casino entry doors
  • Slot machines (in coordination with slot team)
  • Credenzas
  • Employee dining tables and counters

Employees are to sanitize the following areas at least once per hour:

  • Hotel entry doors
  • Employee smoking areas
  • Exterior benches
  • Trash bins

 

  • All Front of House (FOH) restrooms are to be sanitized at least once per hour.
  • Vending machines (break room and each hotel floor) are to be sanitized at least once per hour.
  • Guest amenity will be delivered with contactless procedures whenever possible.



 

Introduction to Each Specific Area of the Casino & Resort

The following areas of the Casino and Resort will be looked at individually. This training will include guidelines for each area. Cleaning specific to each area is also included. The areas are:

  • Entrance, Front Desk, and Elevators
  • Gaming Floor
  • Pool
  • Housekeeping
  • Hotel Guest Showing Symptoms
  • Restaurants and In Room Dining
  • Hotel Sales and Banquet Services
  • Gift Shop

Entrance, Front Desk, and Elevators

The goal of these practices is to ensure a safe and smooth entry to the Casino and Resort by the guests. These actions are not only to keep the guest safe, but also you, the employee.

Entering the Casino

  • Guests will enter the resort through doors that are either propped open, are automated, or manually operated by an employee.
  • Employees are not to open the doors of cars or taxis.
  • Guests requesting bell service are to be assisted and the bell cart will need to be sanitized after each guest is assisted.
  • Valet services will be suspended until further notice.

Cleaning of Entrances

  • All contact surfaces are to be sanitized at the completion of an incident with a guest with an elevated temperature (in addition to standard sanitization protocols).
  • Shift Managers will assign specific sanitation responsibilities and ensure proper protocols are followed.
  • Shift Managers are to log completed tasks.
  • Holding rooms and all related equipment and contact surfaces are to be sanitized before and after each use.
  • Shift Manager will notify the Security Command Center (SCC) after unscheduled or specialty cleaning protocols are complete (i.e. after a subject is released from a holding room and the room has been sanitized).

Elevator Directions and Cleaning

  • No more than four guests will be permitted per elevator if not in the same family.
  • Guests must present their room key to the Elevator Attendant, to gain entry to the elevator.
  • An employee will be present to sanitize the button panels at regular intervals, at least once per hour.
  • Signage will be posted to explain the current procedures.

Coat Check Directions and Cleaning

  • Guests must lineup in accordance to physical distance practices.
  • Sanitize high touch services and equipment at least once every 4 hours or upon a new employee using the equipment.
  • Hangers must be sanitized at the end of every evening shift.
  • Wheelchairs must be sanitized after each use.

Front Desk Directions

  • Stanchions will be reconfigured to provide appropriate six-foot intervals.
  • Staff will be stationed at every other workstation.
  • Lobby Greeter is to provide guidance to arriving and departing guests to ensure physical distancing measures are followed.
  • Peak period lines with be in practice, including a Lobby Greeter, when the number of guests exceeds the lobby capacity.

Cleaning the Front Desk Area

  • Sanitize all guest touch points after each transaction including Credit Card Devices, pens and registration counter tops.
  • Room keys to be sanitized before stocking.
  • Offices, PBX, and Registration Desks are to be deep cleaned and sanitized upon a shift change.


 

Gaming Floor

Giving the guests a safe and enjoyable visit to the slot machines and tables in the gaming area, as well as keeping you safe is our #1 priority.

Slot Operations
Cleaning and Sanitizing Practices

  • Hand sanitizing stations will be on the SBC&R Casino floor including one adjacent to all ATMs.
  • Workstations are to be sanitized at least once every four hours.
  • Slot attendants are to offer to sanitize slots for guests sitting down at a machine.
  • Slots are to be sanitized at least once every two hours.
  • Slot attendants are to complete a log in each section to track each machine’s sanitization schedule.

Physical Distancing

  • Slot machines will be turned off and/or reconfigured with the chairs removed to allow for separation between guests.
  • Guests are to maintain two meters of separation while waiting in line at the Ocean Club.

Guest Considerations

  • Hand sanitizer dispensers will be placed throughout the gaming floor.
  • Signage will be placed throughout the gaming floor to remind guests to sanitize slot machines before use or contact a slot attendant for assistance.

Casino Cage

  • Guest facing counters are to be sanitized at least once per hour.
  • Guests are to maintain two metersof separation while waiting in line with the spacing to be clearly marked on the floor.
  • Hand sanitizer stations will be located outside of the Cage.

Ocean Club

  • Sanitize high touch services and equipment at least once every 4 hours or when a new employee begins using the equipment.
  • Player’s Cards left at the Ocean Club are to be sanitized before storing in file.
  • OC members are to scan their own cards (scanners will be placed on the counter for guests to access). Scanners must be sanitized every 2 hours.
  • Free decks of cards are discontinued.
  • Pens for signing tickets must be sanitized hourly.
  • Guests must lineup in accordance to physical distance protocols.
  • OC Reps must sanitize their hands after picking draw tickets from the drum.
  • Complimentary bottle of water available for guests at the Coat Check. (Limit one bottle per guest)


 

Table Games (Closed Until Further Notice)

 


 

Pool (Limited Occupancy)

Cleaning and Sanitizing Practices

  • Chaise lounge chairs are to be sanitized after each use.
  • Pool area is to be pressure washed and sanitized each night.
  • Towel desk, entry kiosks and all other desks and counters are to be sanitized at least once per hour.

Physical Distancing

  • Chaise lounge chairs are to be set with appropriate physical distancing.


 

Housekeeping

Cleaning and Sanitation Practices

  • Carts, trolleys and equipment are to be sanitized at the start and end of each shift.
  • Guest linen is to be delivered and removed from guest rooms in single use sealed bags.
  • Pillow protectors on the guest room beds are to be changed daily.
  • All items stored on shelves in the Housekeeping locker rooms are to be placed in in locked storage.
  • Back of house restrooms are to be sanitized at least once every four hours.
  • House phones, in unsupervised/controlled areas, will be removed.

Physical Distancing

  • Employees are to minimize contact with guests while cleaning hotel rooms; guest room attendants are to offer to return at an alternate time for occupied rooms.

Room Recovery Practices

  • In the event of a presumptive case of COVID-19 the guest’s room will be removed from service and quarantined.
  • The guest room will not be returned to service until the case has been confirmed or cleared.
  • In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and approval by Health Links.

Laundry Practices

  • Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility.

Guest Considerations

  • All reusable collateral is to be removed from rooms; critical information is to be placed on single use collateral and/or electronically posted.
  • Disposable collateral is to be disposed and changed after each guest.
  • Extra pillows and blankets are to be stored in the guest room closets and will be removed and available upon guest request.
  • Specific sanitation consideration will be paid to the following guest room areas:
    – Desks, counter tops, tables and chairs
    – Phones, tablets and remotes
    – Thermostats
    – Cabinetry, pulls and hardware
    – Doors and door knobs
    – Bathroom vanities and accessories
    – Bathroom fixtures and hardware
    – Windows, mirrors and frames
    – Closets, hangers and other amenities use email for all guest transactions
    – Lights and lighting controls


 

Hotel Guest Showing Symptoms

If a hotel guest shows symptoms of COVID-19, the following practices should be followed.

If a Guest Requests to Return to Their Room

  • Security will be called to escort the guest for the remainder of the process.
  • The guest will be provided appropriate PPE (if not already wearing) and escorted directly to their room.
  • Security will control the elevator to ensure no other visitors use the same cabin.
  • The SCC will notify Housekeeping and the elevator will be returned to service only after properly sanitized by Housekeeping.
  • The SCC will notify the Hotel Manager/Supervisor on Duty to pin the room and not permit access until medical clearance is given and/or the room is properly sanitized.

If the Guest Does not Return to Their Room

  • The SCC will notify the Hotel Manager/Supervisor on Duty to pin the room and not permit access until proper medical clearance is given and/or the room is properly sanitized.
  • The guest’s belongings will remain in the room until security can arrange for the safe removal and storage of the belongings.
  • Hotel Management will determine the best course of action to handle the outstanding folio on a case by case basis.
  • Guests who have previously displayed an elevated temperature may NOT return to the resort until they have been medically cleared.

If the Guest is Sharing the Room or Has Had Close Contact with Other Visitors

  • Security will determine room shares and close contact guests traveling with the elevated temperature guest. The full protocol will be followed beginning with a secondary screening for all close contacts.
  • Follow Health Links guidance on required isolation or quarantine procedures for close contacts as appropriate.
  • If the visitor has their own vehicle, the visitor may leave in their own vehicle.
  • If the visitor does not have their own vehicle an ambulance will be called to transport the person to the appropriate medical care facility as directed by the Health Links and local health authorities.
  • Visitors who are displaying the symptoms of COVID-19 should NOT be directed to use public transportation, taxis, or ride-share.


 

Restaurant and In Room Dining Practices

Restaurants, Bars and Lounges

Physical Distancing

  • Hostesses and managers are to manage physical distancing at entries, waiting areas and queues (in addition to signage).
  • Peak period line practices are to be implemented when guests are not able to be immediately sat.
  • Tables and booths are to be utilized with appropriate physical distancing between each family or traveling party (two meters or as otherwise advised by local authorities).
  • Bar stool count will be reduced to provide appropriate physical distancing.
  • Additional quick serve coffee options are to be open based on demand and length of physically distanced lines.Guest Considerations
  • All self-serve condiments and utensils are to be removed and will be available from cashiers or servers.
  • All straws are to be wrapped.
  • Bar snacks will be served per individual guest and are not to be shared by the table.
  • All food and beverage items are to be placed on the table or counter instead of being handed directly to a guest.

Guest Considerations

  • All self-serve condiments and utensils are to be removed and will be available from cashiers or servers.
  • All straws are to be wrapped.
  • Bar snacks will be served per individual guest and are not to be shared by the table.
  • All food and beverage items are to be placed on the table or counter instead of being handed directly to a guest.

Cleaning and Sanitizing Practices

  • Host Podiums including all associated equipment is to be sanitized at least once per hour.
  • Service stations, service carts, beverage stations, counters, handrails and trays are to be sanitized at least once per hour and logged by a manager.
  • POS terminals are to be assigned to a single server where possible, and sanitized between each user, l before and after each shift. If multiple servers are assigned to a POS terminal, servers are to sanitize their hands after each use.
  • Dining tables, bar tops, stools and chairs to be sanitized after each use.
  • Condiments are to be served in single use containers (either disposable or washed after each use).
  • Check presenters, votives, pens and all other reusable guest contact items are to be either sanitized after each use or are to be single use.
  • Menus are to be single use and/or disposable.
  • All trays (all types) and tray stands are to be sanitized after each use.
  • Storage containers are to be sanitized before and after each use.
  • Food preparation stations are to be sanitized at least once per hour.
  • Kitchens are to be deep cleaned and sanitized at least once per day.
  • Food and beverage items being prepared are to be transferred to other employees using contactless methods (leaving on expediting tables, conveyors, etc.).


 

Catering and Banquets

Cleaning and Sanitizing Practices

  • All shared equipment and meeting amenities are to be sanitized before and after each use, or be single use if not able to be sanitized.
  • All linen, including underlays, are to be replaced after each use.
  • Clean and soiled linens are to be transported in sealed single use plastic bags, into and out of the meeting rooms.

Guest Considerations

  • Individual bottled water will be provided in lieu of water carafes on meeting tables and water stations.
  • Examples of physically distanced floor plans will be developed for Hotel Sales & Banquet Services use.
  • Modified menus will be created to showcase styles of service and items currently available.

Physical Distancing Practices

  • All buffet and self-serve style events are to be suspended until further notice.
  • All food and beverage items are to be individually plated and served.
  • Coffee and other break items are to be attended and served by a server.
  • Flatware is to be provided as a roll-up.
  • Condiments will be served in individual PCs or sanitized individual containers.
  • Seating capacities and floor plans will be reviewed on an event by event basis to ensure appropriate physical distancing that follows Manitoba Fire Department, HealthLinks and PHAC guidelines (in coordination with Hotel Sales & Convention Services).


 

Hotel Sales and Banquet Services

Cleaning and Sanitizing Practices

  • Conference room doors, tables, chairs light switch and other equipment will be sanitized after each group use.

Guest Considerations

  • Example will be provided of physically distanced floor plans (in coordination with Catering & Banquets).
  • Signage will be posted outside of meeting and events reminding guests of appropriate physical distancing guidelines.

Physical Distancing

  • Seating capacities and floor plans will be reviewed on an event by event basis to ensure appropriate physical distancing that follows Manitoba Fire Department, Health Links and PHAC guidelines (in coordination with Catering & Banquets).
  • Site inspections and meetings will be done virtually and/or will be appropriately physically distanced.


 

Gift Shop

Cleaning and Sanitizing Practices

  • Cash wraps, phones, workstations, hard surfaces, handles and frequently touched surfaces are to be sanitized at least once per hour and upon a shift change.
  • Carts and mag liners are to be sanitized before and after each use.
  • Handles, knobs, cage locks, cages and stock room surfaces are to be sanitized at least once per hour.

Physical Distancing

  • Signage will be prominently posted at each store reminding guests of maximum occupancies and distancing guidelines.

Guest Considerations

  • Displays and retail assortments will be limited to essential items during phase one to include sundries, toiletries, pre-packaged food and beverage.
  • All merchandise will be served/handled by a retail attendant; no self-serve available in any category.
  • All sales final until further notice (including phone orders).


We hope you’re well, and we can’t wait to welcome you back. We miss you!

Sincerely,
South Beach Casino & Resort Management Team
204-766-2100


STAY PACKAGES

Need A Retreat?

We offer Stay Packages for any occasion. Whether your visit is for business or pleasure, action or relaxation, our staff will cater to your every desire. South Beach Hotel has all the amenities to make your stay a memorable one. Click here to book a room with us.

Click here for more details…

BUS TOURS

Cancelled Until Further Notice

Book an exciting day trip or overnight adventure with one of our friendly and professional bus tour operators! Experience everything South Beach has to offer without the hassle of driving. Simply contact an operator, book your trip and enjoy the ride!

Click here for more details…

JACKPOTS!

Did You Know?

South Beach Casino & Resort gave away over $720,000 in Jackpots in February! We had over 415 jackpots in February! South Beach features 600 slot machines on our gaming floor. Did you get your share?

Click here for more details…


SLOT GAMES

Tables Cancelled Until Further Notice

South Beach Casino & Resort offers world class gaming options which include 600 slot machines and 6 different table games. Take your gaming to the next level and find out why it’s better at the beach!

Click here for more details…

FINE DINING

New Plated-Service & Take-Out Menus

Mango’s offers a diverse menu with many Canadian and global favourites. Enjoy our weekly buffets and specials or indulge in one of our signature dishes! Discover high quality at unbeatable prices.

Click here for more details…



 

The best Casino I’ve seen in CANADA, Keep it up….WOW!!!!–Anonymous

Best Stay ever, even nicer than the Hotels in Las Vegas!!!–Janice R.

This is our favorite place to come and stay. We love the service and how comfortable the environment is. –Anonymous

I have stayed at MANY hotels for business and pleasure. Your staff are on par with the staff at Walt Disney hotels, and that is saying A LOT. Thank you for the a wonderful weekend!!!–Anonymous

Excellent overall service, will come again, worth the drive. Thank you.–Anonymous

I want to thank the staff for accommodating me on very short notice, for the birthday card and for the Hershey kissess. Thanks for giving me excellent rooms (especially on this night) for a lower price. This is way better than the Winnipeg casinos.–Anonymous